Return Policy


Delivery dates are approximate and are based on the prompt receipt of all necessary information from buyer. Unless otherwise specified, all sales are F.O.B seller’s premise in Mequon, Wisconsin and the delivery time shall be when the product is ready or as otherwise directed by seller for pickup at that location by purchaser or by carrier for delivery to purchaser. Seller reserves the right to make delivery instalments. Without in any way limiting the generality of paragraph 11, seller shall not be liable for any loss or damage resulting from delay or failure to deliver which is due to any cause beyond its control, including without limitations, acts of nature, fires, floods, epidemics, unavailability of supplies or sources of energy, riots, wars, lockouts, strikes, slowdowns, delays in delivery by its suppliers, any government action, any civil or military action, insurrection. If, as a result of any such cause, any scheduled delivery is delayed, seller may, at its option, by written notice to purchaser, cancel that and all future deliveries without any further liability or obligation of any kind. Unless otherwise agreed in writing by Air Engineering, delivery will be made and title will pass to buyer F.O.B. Point of shipment. Expense and risk of loss of transporting the goods shall pass to buyer at point of shipment.


Unless specific instructions are supplied by seller, Air Engineering will select methods and routes of shipments. Seller will not assume any liability in connections with shipment nor constitute any carrier its agent. Air Engineering reserves the right to designate origin and intermediate carriers. Rates are based on weight and dimension to reflect the policies of shipping companies. All weights are rounded up to next pound. All shipments will be insured at purchaser’s expense and made at purchaser’s risk and purchaser shall be responsible for making all claims with carriers insures, and other for mis-delivery, non-delivery, loss, damage or delay. Purchaser requested shipping or specified carrier requests must be accompanied with purchaser’s shipping account information so that shipping charges may be billed properly. Purchaser must specify level of insurance coverage for order. If purchaser does not indicate level of insurance coverage, seller will ship order under standard level of insurance coverage provided by selected carrier. Purchaser will assume all risks for any loss.


Claims for defective goods, errors or shortages must be made in writing within ten (ten) days after receipt of order.

Cancellations and returns

Purchaser may not cancel this order without written consent of seller and upon terms that will fully indemnify seller against loss. Products shall not be returned without its prior written authorization. A 40% restocking charge will apply to all authorized returns. The following items are non-returnable and non-cancelable: seals, electric and electronic items, special order and non-stock parts. Purchaser agrees that any refund that may result from an authorized return will be issued as a credit toward future purchases from seller.